Introduction to Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service provides complete field Service Management including: service agreements, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

Learning objectives

In this module, you’ll:

  • Understand how Connected Field Service helps deliver proactive service solutions.
  • Describe how to manage resource schedules with the schedule board.
  • Explain how to execute onsite service requests.
  • Evaluate service requests with remote assist.
  • Discover how to create mixed reality training solutions.

If you are already enrolled, Click the below available assessment to finish this training course and gain your certification.

If you are not enrolled please click the above “Take this course” button to continue.